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Policies

Holiday Weekends: due to heavy store traffic, we cannot take Special Orders in our stores during Holiday weekends.  We apologize for any inconvenience, but we want to be able to devote the time required for your order. 

 

Custom Cakes Policy:

For custom cake orders (fondant cakes, 3-D shape cakes, tiered cakes, cakes with fondant figurines), we ask that you schedule an appointment at least 2-3 weeks in advance to ensure availability & guarantee the best possible service.  Please call the store location nearest you!

Design Policy:

We reserve the right to use creative license in finishing our cakes, so any small variations are possible. Due to the handmade nature of our creations, all sales are final and no refunds will be given for variations in design. However, we are always concerned that our customers receive the best possible product and we welcome your feedback.

Cancellation Policy:

All cancellations or modifications for most special orders must be made at least 48 hours prior to the date of your order, with the following exceptions:

Fondant/Custom Cake Orders: at least 5 business days prior to event date - if any design work has been started for your order, the appropriate fee will be deducted from your refund based on the work already completed.

Wedding Cake Orders: at least 2 weeks prior to your wedding date - the tasting fee and/or deposit is non-refundable.

Any further questions can be directed to management at info@oakmillbakery.com or (847) 257-0990 ext. 0.